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Watch How We Do It

Watch How We Do It: New Efforts for Keeping You Safe

 

Each service day begins and ends with ensuring our trains operate safely for our riders. This statement of course takes on a new meaning in present times, but we have thoughtfully added to our safety program accordingly. 

See our new cleaning procedures in action as well as how riders are expected to utilize social distancing guidance, follow state orders for face coverings, and maintain good hand hygiene. 

 

 

 

Onboard Restrooms

We have received comments and complaints regarding water washing onto the tracks from our restroom cars. We feel it may be helpful to clarify what exactly is occurring when this happens.

Tags: restrooms, mechanical, system, bathroom
Standing Means Detraining (or, Please Don't Queue)

What we really want is to allow detraining passengers an easy exit, and since you can still stand just before your stop, you'll still manage to get off your train in a timely manner. However, if the conductor asks you to find a seat, please do so.

Tags: courtesy, queuing
Leaf Oil
Leaf Oil

When the leaves begin to fall, those that land on the damp surface of the rails are crushed under thousands of tons of steel.

Tags: Rail Safety
Mobile Ticket and Ticket Machine FAQs

Have questions or issues with either mobile tickets or tickets from our vending machines? Here are some of the more frequent questions we get from riders with our responses:

Tags: Passenger Information Campaign
The Many Ways VRE Communicates with Passengers - Infographic